Booking Policies Related to COVID-19

Mar, 20 2020 - As we know, it is an extraordinary time and situation may change on daily basis. Polar Dream Travel is committed to stand by, and do everything we could to help our clients with their polar travel needs. We complied a list of policies related to COVID-19 below for your reference. The list will be maintained and updated as needed. And please reach out to us any time if you have questions and concerns etc. By working together, we are confident we will win the battle at the end!

1. Ocean Adventurer/World Explorer/Ocean Ultramarine

- 2020/21 Antarctica Voyages

For new and existing bookings on voyages departing for Antarctica between Nov 1, 2020 through March 31, 2021:

  • Free Rebook up to 48 hours prior to your voyage 

  • Free Rebook: All cancellation and rebook fees waived.

  • Receive 120% Lifetime Future Travel Refund Credit (FTRC) for voyages where full payment at time of cancellation has been received.  This higher value of 20% credit on your monies paid gives you the flexibility to select a longer voyage or upgrade a cabin when the time is right for you or a loved one to travel. 

  • Receive 100% Lifetime Future Travel Refund Credit (FTRC) for deposits or other partial payments at time of cancellation received

- Reduced Deposit Plan

New bookings made June 10, 2020 through to August 31, 2020 for all voyages departing up to September 30, 2021 are asked to confirm their booking with a 10% deposit instead of the regular 20%. The remaining balance isn't due until 120 days prior to the voyage start date. All offers are capacity controlled and may be modified or withdrawn at any time without prior notice. Other restrictions may apply.

See applicable departures below -

 

2. Sea Spirit

- 2020/21 Antarctica & 2021 Arctic Voyages

  • Final payment conditions are changed from 90 days to 60 days prior to the departure date;

  • For new bookings the deposit is reduced to 10% from 20% of the cruise fare;

See applicable departures below -

 
 

3. Plancius / Ortelius / HondiusRembrandt Van Rijn Noorderlicht

- 2020 Arctic Voyages

  • For clients / travelers feeling insecure today, but still want to book with us (Arctic 2020 program), we offer to place free options.

  •  No deposit is required for an option based on our principle of “right of first refusal” (ROFR). A deposit would only be due as soon as we have another committed customer request for the same cabin.

  •  In this case, we would contact you (as option holder) and you are free to decide whether the booking should be made firm (against a deposit) or released (without cancellation fee).

See applicable departures below -

 

4. Ocean Atlantic

- 2020 Arctic Voyages

  • If voyages are cancelled by the operator, you can either rebook on a 2021 Arctic trip or receive a full refund.

See applicable departures below -

5. Ocean Endeavour

For All Antarctica Voyages

  • If you are unable to join your voyage due to government restrictions, virus-related medical reasons, or restrictions placed upon the operator by the ship owners, we will re-accommodate you on a future Ocean Endeavour voyage within the next 12 months from original date of departure.


We also have following policies for Ocean Endeavour voyages starting 12 March 2020, for review on 01 Jun 2020:

  • A reduced deposit of USD 1,500 per person will apply. The final payment is due as per normal terms and conditions, i.e. 95 days prior to departure).

  • Within 90 days of paying a deposit, one free* voyage transfer is permitted, without penalty.

  • Once final payment is made, one free* voyage transfer is permitted, up until 30 days prior to departure without penalty.

 

*Voyage transfer, cabin or berth must be the same or the higher value of the original. Can be transferred to any voyage in 2020/21, 2021/22 or 2022/23, subject to availability. If you wish to transfer to 2022/23 deposit will be held on file until the season is released.

See applicable departures below -

6. L'Austral / Le Boreal / Le Lyrial / Le Soleal / Le Commandant Charcot

For 2020 Voyages

  • You may cancel or postpone your cruise up to 90 days after confirmation without charge (with $250 management fee).

  • Pay only 10% deposit to confirm your reservation, and the final balance will be requested 30 days before departure.

  • Up to 30 days before departure, cancellation is possible and free of charge*

For 2021/2022 Voyages

  • You may cancel or postpone your cruise up to 90 days after confirmation without charge (with $250 management fee).

 

* The above cancellation conditions are valid for the cruise service. For other services, air in particular, the cancellation is at the actual costs requested by the companies. Cancellation without charge may result in a transfer to another cruise without charge, or a refund of the amount of the cruise. A refund will be subject to a management fee of $250 per passenger.

See applicable departures below -